About Us

Texas811 is the largest one-call contact center in the United States.  With almost 1,700 utility members, Texas811 processes more than 3,000,000 inbound requests and sends out more than 16,000,000 notifications a year.

Since 1984 we’ve created a culture of putting our members and their needs first.  We provide superior customer service and a world-class damage prevention program.  Our unique Spanish Outreach has increased the number of locate tickets we process in Spanish by three times.

Our non-profit status allows us to focus on quality and responsiveness instead of profits. It also means we are governed by a Board of Directors from member companies.  The Board is your voice on how Texas811 operates.

Texas811 is leading one-call into the future with recently announced Customized Solutions.  See what The Next Generation of Damage Prevention™ means to you, click HERE.


  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.