Did you know the best time to reach our Damage Prevention Agents is on Friday mornings after 7am.

Contact Us

11880 Greenville Ave Suite 120
Dallas, TX 75243
(800) 344-8377

If you are attempting to call in a locate request please dial "811".

If you would like to contact Texas811 directly, please try one of the following options:

  1. FastCustomer
  2. The Portal

For more information please contact someone at RemoteApps@Texas811.org.

The Texas811 staff is available to assist you, should you have a question or comment. Please click HERE for a list of employees and contact information.

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.