Contact Us


11880 Greenville Ave Suite 120

Dallas, TX 75243

If you are attempting to call in a locate request please dial "811".

If you would like to contact Texas811 directly, please try one of the following options:

  1. FastCustomer
  2. The Portal

For more information please contact someone at

The Texas811 staff is available to assist you, should you have a question or comment.


Contact Center

Damage Prevention

Portal Questions


General Questions

Human Resources

Member Services/Ombudsman

Technical Support

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email and we will assist you as much as possible.