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Why Texas811?

Our organization is only as good as its people. Bring your uniqueness to our community! You will find many growth opportunities, both personally and professionally.

Work from home opportunities
Onsite gym
Hybrid Schedule
Tuition Assistance
Mentorship Program
Holiday Pay

All Employee Benefits

  • Work from home opportunities
  • Low-cost medical insurance
  • Free dental, vision, life, short-term and long-term disability, accident, telemedicine, EAP, and hospital indemnity insurance
  • Onsite gym
  • PTO
  • Holiday Pay
  • PTO Cash-out available after one year
  • Tuition Assistance Program.
  • Free access to LinkedIn Learning
  • 401K matched up to 6% by employer
  • Mentorship Program
  • Employee Wellness Program
  • Hybrid work schedules
  • Patient medical payment plan
Learn More About Texas 811 Culture

Available Positions

Damage Prevention Manager (Houston Area) Full Time Hybrid - Houston area - Houston, TX

Posted on Jun 05, 2024

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Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification

Exempt

Reports to

Sr. Damage Prevention Manager

Summary/Objective

The Damage Prevention Manager (DPM) is responsible for establishing and maintaining an effective damage prevention program in a geographic section of the state in conjunction with local stakeholders. The DPM administers Texas811 education as available in their geographic region to support local activities that promote damage prevention and stakeholder safety. The DPM oversees all aspects of the Texas811 damage prevention outreach program in their area of responsibility.

Direct Reports

N/A

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Implements Damage prevention activities including:
    • Execution of Damage Prevention goals and strategies, identifying new opportunities to provide damage prevention services to stakeholders.
    • Facilitation of local damage prevention council chapters and assisting local leadership
    • Leading in the planning and execution of local awareness activities and events to encompass all excavators and facility owners.
  • Support Operations function by providing feedback from current and potential members and excavators for service improvements.
  • Support Marketing and Business Development functions by identifying prospective members and promoting damage prevention products and services to stakeholders.
  • Support Education function by providing training and through promotion of educational material such as the Texas811 newsletter, Texas811 magazine, and Damage Prevention Council of Texas material.
  • Support the Sr. Damage Prevention Manager by assisting in the development of events.
  • Responsibilities may include other tasks needed to help support Texas811 and the DPC of Texas.
  • Available when needed
  • Presents themselves professionally
  • Must live within 1 hour of the Houston area

Qualifications

Competencies

Technical Knowledge

o Knowledge of different types of underground utilities, including gas, liquids, electrical, telecommunications and water/wastewater

o Expertise in excavation best practices including tolerance zones, soft digging methods and mechanical excavation

o Familiarity with methods to prevent underground utility damage both during and before excavation

o Familiarity with local, state, and national regulations and guidelines including RRC Title 16, Chapter 18, and Texas Utility Code 251.

Training and Communication Skills

o Experience in delivering training sessions, workshops, and seminars on damage prevention related topics.

o Ability to develop training materials including presentations and instructional aids that cater to various learning styles.

o Excellent verbal and written communication skills to convey information to diverse and sometimes large audiences.

Safety and Risk Mitigation

o Competence in identifying potential risks associated with excavation and underground utilities and developing strategies to mitigate these risks.

o Strong emphasis on safety principles and the ability to instill a safety-first mindset in trainees.

Interpersonal Skills

o Ability to work with a diverse range of individuals, including trainees, colleagues, different departments, and various stakeholders.

o Commitment to providing excellent customer service to both internal and external stakeholders.

Technical Tools and Software

o Proficiency in using software applications for training development, delivery, and record-keeping. (Microsoft Office & Learning Management Systems)

o Familiarity with the tools used in both excavation and underground utility locating.

Professional Development

o Commitment to investing in yourself and professional development by staying with current trends, new technologies, and best practices in damage prevention and education.

Travel

This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.

Work Environment

This job operates primarily in a remote professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and filing cabinets.

Required Education and Experience

3-5 years’ experience in utility management and/or damage prevention activities (regulatory, locating, utility operations, etc.)

Knowledge of utility operation/damage prevention

Knowledge of excavation best practices

Proven record in increasing awareness of facilities and hazards of 3rd party damage

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Damage Prevention Agent Full Time Telecommute/Work from Home

Posted on Jan 08, 2022

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WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home)
Job Experience:
1 - 3 Years

Pay Rate: $17.32/Hour


JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

1. A quiet work-from-home space.

2. Reliable high-speed internet service that can be hard-wired via Ethernet cable.

Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.


JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Process locate requests electronically and telephonically
  • Communicate with customers and members concerning locate requests
  • Transfer members and customers to appropriate departments
  • Make changes to or cancel tickets as requested by customers
  • Answer all assigned calls within 10 seconds
  • Notify a DPS when having technical issues
  • Handles all customer interactions in a professional manner
  • Assist with Contact Center needs and other duties as assigned
  • Presents themselves professionally

Competencies

  • Ability to read and interpret paper and computer-based maps
  • Ability to calculate and convert measurements and distances
  • Ability to interpret directions and instructions by phone, computer, or paper
  • Excellent oral and written communication skills
  • Excellent attendance and punctuality
  • Basic computer and keyboarding skills
  • Good grammar, voice, and diction
  • Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Bilingual Damage Prevention Agent Full Time Telecommute / Work from Home

Posted on Jul 02, 2021

Apply Now

WE ARE NOW ACCEPTING APPLICATIONS.

Location: Telecommute (Work from Home), TX

Job Experience: 1 - 3 Years 

Pay Rate: $18.19/Hour


JOB DESCRIPTION

This is a telecommute/work-from-home position. The employee must provide:

  1. A quiet work-from-home space
  2. Reliable high-speed internet service that can be hard-wired via Ethernet cable


Summary/Objective

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.


JOB REQUIREMENTS

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Process locate requests electronically and telephonically
  • Communicate with customers and members concerning locate requests
  • Transfer members and customers to appropriate departments
  • Make changes to or cancel tickets as requested by customers
  • Answer all assigned calls within IO seconds
  • Notify a DPS when having technical issues
  • Handles all customer interactions in a professional manner
  • Assist with Contact Center needs and other duties as assigned Presents themselves professionally


Competencies

  • Ability to read and interpret paper and computer based maps
  • Ability to calculate and convert measurements and distances
  • Ability to interpret directions and instructions by phone, computer, or paper
  • Excellent oral and written communication skills
  • Excellent attendance and punctuality Basic computer and keyboarding skills
  • Good grammar, voice, and diction
  • Excellent customer service skills (friendly, courteous, and helpful)

Work Environment

  • This job operates primarily in a professional office environment
  • This role routinely uses standard office equipment such as computers, phones. photocopiers. filing cabinets and fax machines

Required Education and Experience

  • 1-3 years of customer service experience with the general public
  • Ability to speak, read, and write in English and Spanish fluently

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now