Posted on Jun 02, 2025

Apply Now

Job Details

Job Location: Hybrid - Dallas-Fort Worth (DFW)

Position Type: Full-Time/Part-Time

Description

Please note: We are not currently hiring for this position but are accepting applications for future openings.

DFW Applicants Only – On-Site Training & 90-Day In-Office Requirement
Location: 1410 E Renner Rd, Suite 100, Richardson, TX 75082

This role requires on-site attendance for the first 90 days, including 5–6 weeks of training.

After training, you will continue working in the office until the 90-day period ends.

Employees in good standing, as evaluated by our Operations team, may become eligible to work remotely after 90 days.

Starting Pay:

Damage Prevention Agents: $18.37 per hour

Bilingual Damage Prevention Agents (English/Spanish): $19.29 per hour

Classification

Hourly

Reports to

Damage Prevention Supervisor

Summary/Objective

The Damage Prevention Agent (DPA) serves as the frontline customer contact within the Texas811 Contact Center, responsible for accurately processing locate requests and providing guidance to callers. Agents are expected to demonstrate professionalism, maintain high service standards, and contribute to public safety by ensuring the accurate relay of excavation information.

The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems at the beginner level while gaining knowledge. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.

Direct Reports

None

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call Handling & Ticket Processing

• Process locate requests telephonically and electronically using Texas811’s designated systems and resources, including ticket entry programs, online mapping platforms, and other tools as approved by management.

• Modify or cancel locate tickets within defined policy parameters.

• Answer customer calls and electronic communications promptly, professionally, and within established service expectations.

• Guide customers through locate request processes, policies, and explain what to expect.

• Conduct outbound calls and other customer communications as a representative of Texas811 and its state clients, ensuring professionalism, efficiency, and accuracy.

Customer & Member Support

• Communicate effectively with customers and members regarding locate requests.

• Direct inquiries to the appropriate internal departments or personnel.

• Assist customers in understanding next steps and available tools or resources.

• Maintain confidentiality and follow established data protection and handling protocols.

Performance & Policy Adherence

• Meet or exceed accuracy, quality, and call-handling and customer interaction standards.

• Meet or exceed standards for accuracy, quality, call handling, and customer interaction.

• Stay current on policies, procedures, and regulatory or state-specific requirements.

• Promptly notify a supervisor of technical issues or system disruptions.

• Maintain reliable attendance and punctuality, adhering to shift expectations and scheduled breaks.

Qualifications

General Expectations

This position is expected to maintain flexibility to perform additional responsibilities as needed. Ensure availability to address organizational priorities and support team operations. Exhibit professionalism in all interactions and representations of the organization.

Competencies

• Demonstrates basic computer, keyboarding, and data entry skills.

• Accurately interprets directions and instructions received via phone, computer, or paper.

• Applies basic map reading, measurement conversions, and directional understanding for accurate ticket processing.

• Calculates and converts measurements and distances effectively when entering or interpreting ticket information.

• Communicates clearly, respectfully, and professionally in both written and verbal interactions.

• Delivers friendly, courteous, and helpful customer service in alignment with Texas811 standards.

• Maintains composure, adaptability, and flexibility in a high-volume, multi-state environment.

• Efficiently manages call queues, including transitioning between states when trained and required.

• Applies problem-solving skills to resolve basic issues and support customer understanding.

• Demonstrates time management skills and the ability to meet productivity and quality goals.

• Maintains a strong attendance and dependability record.

Travel

This role operates primarily in a professional office environment, with expectations for on-site presence and remote work options as determined by the Chief Operating Officer and the Director of Operations. Additionally, this position may be required to conduct business travel as needed, which may include infrequent travel outside the local area and overnight.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and virtual meeting tools.

Required Education and Experience

• High school diploma or equivalent preferred.

• 1–2 years of experience in customer service, call center, or a high-volume customer-facing environment.

• Basic understanding of contact center operations and the role of 811 locate requests preferred.

• Demonstrated ability to use computers, digital tools, and multi-system workflows efficiently.

• Ability to speak, read, and type in English fluently; additional language skills may be considered based on business needs.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk, or hear. This is largely a sedentary role; and individuals may need to sit or stand for extended periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Posted on Jun 02, 2025

Apply Now

Job Details

Job LocationHybrid - Dallas-Fort Worth (DFW), TX

Description

Classification

Exempt

Reports to

Senior Continuous Improvement Manager

About Texas811

Texas811 is the largest one-call notification center in the United States, helping to protect Texas’ underground infrastructure. As a 501(c)(4) nonprofit organization, we are committed to safety, innovation, and continuous improvement. As our organization continues to evolve, we are investing in building our internal project management capacity to better serve our members, employees, and communities.

Summary/Objective

We’re hiring a Project Manager I to play a pivotal role in delivering impactful, cross-functional projects that align with our organizational strategy. You’ll report to the Senior Continuous Improvement Manager and serve as the lead for a multi-year Standard Operating Procedure (SOP) initiative. This role offers a unique opportunity to help lay the foundation for a future Project Management Office (PMO) at Texas811.

We’re looking for someone who is highly organized, an excellent communicator, and confident juggling multiple priorities. This person will have the ability to both lead and support, and ideally, will bring a mentoring mindset to help cultivate project management excellence across the organization.

Direct Reports

N/A

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Lead and manage a variety of projects—including technology implementations, go-tomarket research initiatives, customer experience programs, and business process improvements.
• Serve as the lead on a 2–3-year SOP development project to establish process documentation and consistency across teams.
• Facilitate project-related meetings, stand-ups, stakeholder check-ins, and executive updates).
• Develop and maintain project plans, schedules, and documentation using Azure DevOps or other tools.
• Clearly communicate risks, issues, progress, and resource needs to key stakeholders and senior leaders.
• Manage multiple projects concurrently, balancing priorities and meeting deadlines in a dynamic environment.
• Build collaborative relationships across departments and lead with influence, not just authority.
• Coach or mentor internal teams or project contributors in project management best practices.
• Support RFP development and manage vendor relationships throughout post-RFP project execution.
• Facilitate stakeholder meetings and project check-ins both virtually and during scheduled in-office sessions.
• Demonstrate adaptability in managing projects using various delivery methods (Agile sprints, traditional Waterfall planning, or hybrid models) depending on business needs.
• Contribute to the groundwork for building out a formal Project Management Office (PMO) at Texas811.

Competencies

• Thrives in a hybrid work environment with strong self-direction.
• Highly organized, dependable, and solution-oriented.
• Eager to learn and excited to be part of building something from the ground up.
• Brings energy, professionalism, and a growth mindset to every interaction.
• Skilled at managing up and across teams, adapting communication styles for various stakeholders.

Qualifications

Required Education and Experience

• Bachelor’s degree in business, management, information systems, or a related field.
• 3+ years of project management experience leading cross-functional teams.
• Demonstrated success managing both business and technical/IT projects.
• PMP (Project Management Professional) certification required.
• Strong written and verbal communication skills; capable of presenting to and influencing executive audiences.
• Experience leading meetings and facilitating conversations to drive decision-making and progress.

Preferred Qualifications

• Familiarity with Agile or Scrum methodologies.
• Experience using MS SharePoint, MS Planner or similar project management tools.
• Experience supporting business or enterprise-level projects using hybrid project delivery methodologies (Agile, Waterfall, or a combination)
• Previous experience mentoring or coaching others in project management.
• Experience developing RFPs and managing vendors through delivery.

Travel

This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.

Work Requirements

• Hybrid: Must be based in the Dallas-Fort Worth (DFW) Metroplex.
• In-person collaboration required 2x/month at our office location.
• Occasional travel or extended office presence may be required for major projects or planning sessions.

Work Environment

This job operates primarily in a professional office environment that can be both on site and remote. This role routinely uses standard office equipment such as computers, phones, photocopiers, web cameras and virtual meeting software.

Physical Demands/ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Join us and make a lasting impact—not just on how we work, but on the future of Texas811.

Apply Now