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Posted on Jun 02, 2025
Apply NowJob Location: Hybrid - Dallas-Fort Worth (DFW)
Position Type: Full-Time/Part-Time
Please note: We are not currently hiring for this position but are accepting applications for future openings.
DFW Applicants Only – On-Site Training & 90-Day In-Office Requirement
Location: 1410 E Renner Rd, Suite 100, Richardson, TX 75082
This role requires on-site attendance for the first 90 days, including 5–6 weeks of training.
After training, you will continue working in the office until the 90-day period ends.
Employees in good standing, as evaluated by our Operations team, may become eligible to work remotely after 90 days.
Starting Pay:
Damage Prevention Agents: $18.37 per hour
Bilingual Damage Prevention Agents (English/Spanish): $19.29 per hour
Classification
Hourly
Reports to
Damage Prevention Supervisor
Summary/Objective
The Damage Prevention Agent (DPA) serves as the frontline customer contact within the Texas811 Contact Center, responsible for accurately processing locate requests and providing guidance to callers. Agents are expected to demonstrate professionalism, maintain high service standards, and contribute to public safety by ensuring the accurate relay of excavation information.
The Damage Prevention Agents input and process locate requests electronically and telephonically using the Texas811 data input systems at the beginner level while gaining knowledge. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.
Direct Reports
None
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call Handling & Ticket Processing
Customer & Member Support
Performance & Policy Adherence
General Expectations
This position is expected to maintain flexibility to perform additional responsibilities as needed. Ensure availability to address organizational priorities and support team operations. Exhibit professionalism in all interactions and representations of the organization.
Competencies
Travel
This role operates primarily in a professional office environment, with expectations for on-site presence and remote work options as determined by the Chief Operating Officer and the Director of Operations. Additionally, this position may be required to conduct business travel as needed, which may include infrequent travel outside the local area and overnight.
Work Environment
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and virtual meeting tools.
Required Education and Experience
Physical Demands/ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk, or hear. This is largely a sedentary role; and individuals may need to sit or stand for extended periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Apply NowPosted on Jun 02, 2025
Apply NowJob LocationHybrid - Dallas-Fort Worth (DFW), TX
Classification
Exempt
Reports to
Senior Continuous Improvement Manager
About Texas811
Texas811 is the largest one-call notification center in the United States, helping to protect Texas’ underground infrastructure. As a 501(c)(4) nonprofit organization, we are committed to safety, innovation, and continuous improvement. As our organization continues to evolve, we are investing in building our internal project management capacity to better serve our members, employees, and communities.
Summary/Objective
We’re hiring a Project Manager I to play a pivotal role in delivering impactful, cross-functional projects that align with our organizational strategy. You’ll report to the Senior Continuous Improvement Manager and serve as the lead for a multi-year Standard Operating Procedure (SOP) initiative. This role offers a unique opportunity to help lay the foundation for a future Project Management Office (PMO) at Texas811.
We’re looking for someone who is highly organized, an excellent communicator, and confident juggling multiple priorities. This person will have the ability to both lead and support, and ideally, will bring a mentoring mindset to help cultivate project management excellence across the organization.
Direct Reports
N/A
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Competencies
Required Education and Experience
Preferred Qualifications
Travel
This position requires the ability to conduct business travel as needed; which may include frequent travel outside the local area and overnight.
Work Requirements
Work Environment
This job operates primarily in a professional office environment that can be both on site and remote. This role routinely uses standard office equipment such as computers, phones, photocopiers, web cameras and virtual meeting software.
Physical Demands/ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; and individuals may need to sit or stand for long periods of time. Individuals must be able to type, operate telephones, computer equipment, and audio headphones. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities; duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Join us and make a lasting impact—not just on how we work, but on the future of Texas811.
Apply Now