• Q:
    What is a Ticket search?
    • A ticket search is used when a ticket number has been lost or misplaced. This only applies to a locate that has already been called in and a ticket number, or confirmation number has been received. It is the responsibility of the caller to retain the ticket number for future use.

  • Q:
    I’m not a member, but I still need a ticket search. How do I request one?
    • Please be advised that there is a fee for a ticket search and the search will take up to 72 hours to complete. If you are interested in a paid ticket search, please contact 972-231-5497 for pricing information.

  • Q:
    If I am with a company that is a Texas811 member, how do I obtain a login for ticket searches?
    • https://txgc.texas811.org/geocall/portal/

  • Q:
    If I submit locate requests, am I a member?
    • No. A Texas811 Member is a facility owner/operator that is notified by Texas811 when digging will take place near their underground facilities.

  • Q:
    Are you hiring?
    • We may not always be hiring, however, we are always accepting resumes. Please submit them to hr@texas811.org.

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

Property Owner

When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

Excavator

As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.

Utilities

Texas811 has more than 1,300 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.