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Excavators request Update tickets for two reasons: They want to extend the life of the ticket or the locators’ marks are no longer visible and need to be remarked. Texas law allows operators to decide whether or not to respond to a ticket that is updated only to extend the life of a ticket.

Update Filtering captures when an excavator says they are requesting an Update to extend the life of the ticket, but they believe the lines do not need to be remarked. This gives the member the option of not going back to the worksite and relocating when the excavator says the lines are still visible and saving the associated locating expenses.

​Texas811 sends excavators an email that the Update has been cleared. Update tickets that do not include the words “to extend the life of the ticket only” are processed normally.

What's included:

  • Ticket suppressed from going to locator when identified that ticket does not need to be remarked
  • Positive Response to excavator on your behalf
  • Positive Response logged in the Portal
  • Monthly Custom Reporting to reconcile locator invoice

For more information, contact Solutions@Texas811.org to learn what Texas811 Customized Solutions can do for you.