Call 811

Listen carefully to the recorded message, many of your requests can be handled through the automated system before you reach a Damage Prevention Agent.

Online via The Portal

By using our Online Ticket Entry System. If you are a homeowner, you can use the online Homeowner Portal which is a program that walks homeowners through the process step-by-step program.

An Excavator is responsible for:

  • Requesting the one-call notification; it is not your client’s responsibility.
  • Immediately reporting the damage or exposure of any underground utility to the one-call center. If a gas line has been hit or damaged, you must also call 911.
  • Knowing and following the tolerance zones for digging around the locators’ markers.
  • Providing your client with the appropriate ticket or notification number prior to beginning work.
  • Requesting a line locate at least two-business days, excluding weekends and holidays, before beginning work.
  • Providing accurate driving directions with distances and cardinal headings (North, South, East, West) when working in rural areas.
  • Confirming the response of the notified utilities before proceeding with any excavation. For more information on how to view electronic positive responses click here
  • Notifying the one-call center after determining that one or more utilities have not responded to a locate request.
  • Looking for utility signage at your work site and obeying instructions on those signs.
  • Following safe digging practices and maintaining equipment condition to ensure safety standards.
  • Look over the Pre-Excavation Checklist
  • Read the Texas811 Excavator Guide with Ch 18 and Ch 251.

What to Expect

Here is what you can expect before and after your ticket is processed, along with other things that go beyond contacting 811.

Excavator Guide

Read the Texas811 Excavator Guide with information about state laws, what you can expect before and after contacting 811, as well as information about best practices within the 811 industry.

Report Damage

  • Stop digging and contact 811 to process a DigUp as soon as any damage is discovered.
  • Damages can include gouges, dents or breaks to coating, cable sheaths, and cathodic protection anodes or wiring.
  • Report the type and location of the damage and allow the utility a reasonable amount of time to make necessary repairs.


Proposed Excavation


Temporary Survey Markings


Potable Water


Sewer and Drain Lines


Irrigation and Slurry Lines, Reclaimed Water


Electrical Power Lines, Cables, Conduit and Lighting Cables


Gas, Oil, Steam, Petroleum or Gaseous Materials


Communications, Alarm or Signal Lines, Cables or Conduit