Extraordinary Circumstances HERE.

Texas law requires you (or your contractor) to contact 811 two-business days (excluding weekends and holidays) before you dig, even if you’re working in your own backyard.

811 is a FREE service to you! The service is funded by the utility owners to ensure the lines and the people working and living near them are safe.

Damaged utility lines caused by digging without having underground utility lines marked comes at a cost.

Damaging an underground utility line does more than interrupt utility service; it risks your safety, as well as the safety of your family and your neighbors.

Projects that require contacting Texas811 can include:

Building or Repairing a Fence
Installing or replacing a mailbox
Installing a sprinkler system
Installing in ground basketball goal
Landscaping
Any chore or maintenance that requires digging

If you are hiring a contractor to do the work for you, it is the contractor’s responsibility to contact 811 two-business days prior to digging. You may want to make sure your contractor has notified 811 before the work begins by requesting the ticket or notification number.

Safe Digging is

Fast, Easy & Free. It’s the Law.

1. Contact 811

Dial 811 or make a request online two-business days before any digging project.

2. Wait

Wait the two-business days for the utility companies to mark the work area.

3. Confirm

Confirm that all affected utility companies have responded. Responses can be verified by comparing markings with utilities listed on the 811 ticket. Learn what each colored marking means. Positive Response for excavators.

4. Respect

Respect and replace the markings provided by the utility companies. These markings are your guide for the duration of the project.

5. Carefully dig

It is the responsibility of the person digging to avoid damaging marked lines.

What to Expect

Here is what you can expect before and after your ticket is processed, along with other things that go beyond contacting 811.

Utility Color Code

Learn what the different colored paint and flags mean.

Report Damage

  • Stop digging and contact 811 to process a DigUp as soon as any damage is discovered.
  • Damages can include gouges, dents or breaks to coating, cable sheaths, and cathodic protection anodes or wiring.
  • Report the type and location of the damage and allow the utility a reasonable amount of time to make necessary repairs.